At Thrive Vitality, our goal is to make your shopping experience seamless from start to finish. This includes ensuring that your Hemp-Derived Cannabinoid products (HDC) arrive safely and on time.
Below, you’ll find everything you need to know about our shipping policies, delivery options, and package protection.
Free Shipping
Eligibility: Orders being delivered to a US address are eligible for free shipping when you purchase two or more items at retail price. We determine the best shipping method based on your order’s size and weight.
For smaller items like:
– Hemp Salve Topical Pain Relief 3000mgs, Or our Gummies: Each 60mgs each | Rest & Renew and Active Relief Daytime, we typically use bubble mailers—lightweight padded envelopes lined with bubble wrap to ensure safe delivery.
Delivery Times: Most orders are delivered within 2 to 8 business days, depending on your location. Occasionally, delays may extend beyond the estimated delivery window provided at checkout.
We kindly ask for your patience as packages make their way to you. Rest assured, you will receive a tracking link via email once your order has been shipped.
Shipping Schedule
We ship orders Monday through Friday, excluding holidays (listed below). While we strive to process orders on Saturdays when possible, we also value our weekends to spend time with family, friends, and nature.
Thank you for your understanding if we are unable to ship on Saturdays.
Holiday Scheduling
Our shipping partners, USPS and UPS, observe the following holidays. Orders placed on these days will be shipped on the next business day:
USPS Holidays
New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
UPS Holidays
New Year’s Day
Independence Day
Thanksgiving Day
Christmas Day
Shipping Policy and Carrier Responsibility
Carriers are responsible for ensuring the delivery of your order to the correct address. However, it’s important to understand the limitations of their insurance systems and how they handle lost or stolen packages.
Carrier Insurance Limitations
Standard Coverage: Most carriers include minimal insurance coverage for lost or damaged packages during transit but do not cover theft or loss after a package is marked as “delivered.”
Porch Theft: Incidents of theft after delivery are generally excluded from carrier insurance policies, making it crucial to ensure safe delivery locations or secure receiving options.
Replacement Policy
If your package is:
Lost in Transit: We will work with the carrier to investigate the issue. If the carrier confirms the package is lost, we will process a replacement for your order.
Marked as Delivered but Not Received: Unfortunately, carriers typically do not cover these incidents under their insurance. In such cases: You may need to contact local authorities or your carrier for further assistance.
Replacements will be evaluated on a case-by-case basis. We may require additional documentation, such as a police report, to determine the next steps.
Tips for Safe Delivery
Use a secure or attended delivery location.
Track your package closely and retrieve it promptly after delivery.
Shipping Methods
We primarily use USPS and UPS for shipping, with real-time rates calculated at checkout based on the weight and size of your order.
Orders for in-stock items are processed within 1–2 business days of payment confirmation (excluding holidays and Saturdays). Most orders are handed over to USPS or UPS within 8 hours of placement—exceeding industry standards and setting a new benchmark for speed.
Estimated Delivery: USPS and UPS shipping times provided at checkout are generally reliable but not guaranteed, especially during peak seasons like the holidays. For urgent deliveries, consider expedited shipping options.
Tracking Information
Once your order has been processed and shipped, you will receive an email with a tracking link. This allows you to monitor your package’s progress from our warehouse to your doorstep. Please note that tracking updates may take hours to appear after the shipping label has been created.
Refused Packages
If a package is refused or not accepted upon delivery, a refund will be issued once the package is returned to us, minus any shipping costs incurred. If your order qualified for free shipping, the cost of the shipping label we paid will be deducted from the refund.
We’re committed to ensuring a smooth and secure shipping experience. If you have any questions or need assistance, please reach out to our customer support team at Customer Service
Signature Confirmation
For added security, we may require signature confirmation on certain orders at our discretion. This ensures that your package is not left unattended, reducing the risk of theft. If you have any concerns regarding signature confirmation, please contact us before placing your order.
Thank you for choosing Thrive Vitality.
