Last Updated: August 16, 2026

At Thrive Vitality, we work to get your order packed carefully and on its way as quickly as possible. Below you’ll find information about shipping, processing times, tracking, and delivery issues.

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Free Shipping

Orders shipped to a U.S. address qualify for free standard shipping when two or more eligible items are purchased at regular retail price.

The shipping method used for free-shipping orders is selected by Thrive Vitality based on the size, weight, destination, and packaging requirements of the order.

Promotional, wholesale, or specially discounted orders may have different shipping terms when stated as part of the offer.

Order Processing

In-stock orders are generally processed within 1–2 business days after payment is confirmed.

Orders are normally processed and shipped Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may occasionally take longer.

Shipping Methods

Thrive Vitality primarily ships orders using USPS and UPS.

Available shipping methods and rates are displayed during checkout based on factors such as:

  • Destination
  • Package weight
  • Package dimensions
  • Available carrier services

We select packaging appropriate for the products in your order to help protect them during transit.

Estimated Delivery Times

Most standard shipments are delivered within approximately 2–8 business days after shipment, depending on the destination and carrier service selected.

Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed unless specifically stated by the selected shipping service.

Weather, holidays, transportation interruptions, carrier delays, and other circumstances outside our control may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive an email containing tracking information.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update. A shipping label may be created before the carrier performs its first physical scan of the package.

We recommend monitoring your tracking information so you know when your package is expected to arrive.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Name
  • Street address
  • Apartment or suite number
  • City
  • State
  • ZIP code

before submitting your order.

If you notice an address error after placing an order, contact Thrive Vitality as soon as possible. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has entered the fulfillment or carrier network.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost Packages

If tracking shows that your package has stopped moving for an unusual amount of time or appears to have been lost in transit, please contact Thrive Vitality.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

If the carrier confirms that a package was lost while in transit, Thrive Vitality will determine the appropriate resolution, which may include replacement or refund.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Checking with other members of your household
  • Checking with neighbors, building management, or front-desk personnel when applicable
  • Allowing a short period of time in case the carrier marked the shipment delivered before completing the final delivery
  • Contacting the carrier for additional delivery information

If the package still cannot be located, please contact Thrive Vitality.

We will review the circumstances and available tracking information. Replacement or other resolution for packages marked as delivered is determined on a case-by-case basis.

Additional documentation may be requested when necessary to investigate a lost or stolen shipment.

Damaged Packages

If your order arrives damaged, leaking, broken, or otherwise compromised during shipping, please contact us promptly.

Please provide:

  • Your order number
  • Photographs of the damaged product
  • Photographs of the shipping box or mailer
  • Photographs of any visible damage to the exterior packaging

Please keep the product and original shipping materials until your request has been reviewed.

Depending on the circumstances, Thrive Vitality may provide a replacement, refund, store credit, or other appropriate resolution.

Refused and Undeliverable Packages

If a shipment is refused, returned because it could not be delivered, or returned because of an incorrect or incomplete address, any eligible refund will be processed after the package has been returned to Thrive Vitality and inspected.

Actual shipping charges incurred by Thrive Vitality may be deducted from the refund.

If the original order qualified for free shipping, the shipping cost originally paid by Thrive Vitality may also be deducted from the refund when the return resulted from refusal, an incorrect address, or another delivery issue outside Thrive Vitality’s control.

Signature Confirmation

Thrive Vitality may require a signature for certain orders based on the order value, destination, product, or other delivery considerations.

If you have specific delivery concerns, please contact us before placing your order.

Safe Delivery

To help prevent missing or stolen packages:

  • Ship to a secure location whenever possible.
  • Monitor your tracking information.
  • Retrieve packages promptly after delivery.
  • Consider using a staffed location or secure delivery area when available.

Get Help With a Shipping Issue

For help with tracking, address corrections, delayed or missing packages, damage, undeliverable shipments, or other delivery concerns, complete the form below.

Please provide your order number and enough detail for our customer-care team to review the issue.

Shipping Support Contact Form

Shipping Questions

If you have questions about an order, tracking information, delivery, or shipping, please contact Thrive Vitality Customer Care.

Have your order number available so we can assist you as efficiently as possible.

Thank you for choosing Thrive Vitality.